Last update: May 2024

 


We are committed to taking care of your privacy. We respect your concerns about the protection of your privacy and your personal data. This Note on the processing of personal data and cookies (the "Note") sets out how we will process your personal data on the Château Galoupet website (hereinafter “the Site”, United Kingdom version). 
For the purpose of this Note the words “we”/“us”/“our” are in reference to the data controllers defined below.


Amendments

We may update this privacy note from time-to-time by posting a new version on our Site. You should check this page occasionally to ensure you are informed of such changes.  
You will be informed of any substantial changes, either by means of a banner on the Site summarising the main changes made, or by e-mail.

If you have any questions about this privacy note or our processing of your personal, you can:

•    write to us at  “DPO Moët Hennessy, 38 rue de Sèvres, 75007 Paris, France”; or send us an email.

 

WHAT ARE THE ROLES AND RESPONSIBILITIES OF OUR COMPANIES WITH REGARD TO THE PROCESSING OF YOUR PERSONAL DATA?    1
WHAT DATA DO WE COLLECT?    2
PROTECTION OF UNDERAGED PEOPLE    3
FOR WHAT PURPOSES DO WE USE YOUR DATA? ON WHAT LEGAL BASIS? AND HOW LONG DO WE KEEP YOUR DATA?    3
WITH WHOM DO WE SHARE YOUR PERSONAL DATA?    5
HOW DO WE DEAL WITH DATA TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA?    7
WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?    7
HOW TO CONTACT US?    8
UNITED STATES RESIDENTS
COOKIES NOTE    9

WHAT ARE THE ROLES AND RESPONSIBILITIES OF OUR COMPANIES WITH REGARD TO THE PROCESSING OF YOUR PERSONAL DATA?

The processing of personal data carried out on  “www.chateaugaloupet.com” (the “Site”) are operated, as joint data controllers within the meaning of the applicable personal data regulations (which includes the General Data Protection Regulation "GDPR" of 27 April 2016), by:
•    Château Galoupet registered in France with company number N° 579 504 168 RCS Toulon and whose registered office is at Château Galoupet, 83250 La Londe-les-Maures; and 
•    Moët Hennessy SAS (MH SAS), Société par Actions Simplifiée, registered in France with company number 338 228 414 RCS Paris and whose registered office is at 24-32 rue Jean Goujon, 75008 Paris, France.


In addition unless otherwise stated, you may be in contact in your country of residence or in relation to one of the brands of the portfolio of Moët Hennessy or of the LVMH Group with one or more Moët Hennessy affiliates which, together with Château Galoupet and Moët Hennessy Champagnes Services, have the status of joint data controller or independent data controller, as expressly mentioned in the Site's legal notice or in any other document sent to you.
Moreover, and in the cases mentioned below, some of our partners, such as social networks, may be independent data controllers: we invite you to consult their Personal Data Charter, for example: 
Instagram 
Facebook
Google

 

WHAT DATA DO WE COLLECT? 
We collect three types of personal data, and for the purposes described below in the "For what purposes do we use your data and on what legal basis" section of this Note. 
 

PROTECTION OF UNDERAGED PEOPLE

Access to the Site is governed by the Site's Terms and Conditions and subject to users’ age Users lust be legally entitled to drink and/or purchase in their place of residence to access the Site. As such we do not intentionally collect any personal data from persons under the legal drinking and/or purchasing age according to the legislation in force in their place of residence, unless required or permitted by applicable law.
You must be of the legal drinking and/or purchasing age according to the legislation in force in your place of residence to conclude transactions the Site. By engaging in transactions with us, you affirm that you are of the required legal age and are fully able to enter into and be legally bound by such transactions.

However, if you believe that we may process personal data of persons under the legal drinking and/or purchasing age, please let us know : we will delete such personal information.


FOR WHAT PURPOSES DO WE USE YOUR DATA? ON WHAT LEGAL BASIS? AND HOW LONG DO WE KEEP YOUR DATA?

We collect and process your personal data for the purposes and based on the legal basis listed below. 
Your personal data is kept only for as long as is necessary for the purpose for which it was collected (see table below) unless you request its deletion or revoke your consent, when the treatment is based on it
 

When we ask you to provide personal data, we clearly indicate whether the information is mandatory or optional and the consequences of your refusal (for example, that we will not be able to process your request). –

For any processing based on our legitimate interest, we will ensure that we take into account any potential impact that the use of your data may have on you. If we believe that your interest or fundamental rights and freedoms outweigh our legitimate interest, then we will not use your personal data on this basis and will seek your specific consent.

 


WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

We share data where necessary;

1.    With our affiliates in the MOET HENNESSY group, to provide you with relevant content and services, and with other affiliates in the LVMH group, I) to improve your experience by proposing relevant content and personalized offers and services and customized marketing communications and ii) to learn about your preferences and interests, including patterns of use of our products and services in order to improve their visibility, accessibility and performance.

LVMH acts as our data processor, or service provider, and will not use your data for any purpose other than the one described above. For example, LVMH will not use your data for its own purposes, will not contact you for marketing purposes based on the data we provide, and will not share information about you with Maisons of the LVMH Group to which you are not a customer and/or to whom you have not given consent.

If you consent, we will share the purchases you have made with us during the last 3 years with LVMH, our parent company, in a pseudonymous way (which means that your name and your contact details will not be sent to LVMH). Your purchases will be analyzed and matched with purchases you made with other Maisons of the LVMH Group where you have given a similar consent. Each Maison that has your consent will receive back from LVMH generic information concerning your purchasing habits and preferences.

2.    With services providers to ensure the management of the Site. In the context of the use of the Site, some of your information is transmitted to our service providers and subcontractors involved in the management of the Site and the supply of the products ordered to the extent necessary for their intervention.
For example: 
•    Your connection data and your information when you register on the Site are hosted by our hosting service provider; 
•    Your payment details are passed on to our payment service provider and account-holding banks in order to complete the transactions associated with your purchases. Information is also transmitted to your bank for the purpose of securing payments made with a bank card on our Site in accordance with the PSD2 (European Payment Services Directive);
•    The information you provide for the delivery of your orders is passed on to logistics service providers.
3.    with partners so that they can send you personalised offers, only subject to your consent. Some data is shared with our business partners with your consent, who may send you information about their products and services.

4.    With our advisors, our service providers in charge of in debt collection, to enable us to ensure in particular the collection of our debts, the management of disputes, the prevention of non-payment and litigation. We may also share data about you with our external counsel in the event of a dispute (law firm), with third parties, such as debt collection companies.

5.    With social networks. When you use the social buttons, data relating to your identification is automatically communicated to these social networks.  You also have the possibility of sharing certain information or content present on our Site on social networks.  This use is governed by the terms of use of the said social network, which we invite you to consult directly on their site.

6.    With potential buyers of our assets. Data may also be shared with the ultimate or potential purchaser or recipient of all or part of our business or assets, including in the event of a sale or reorganisation (in whatever form)

7.    With judicial and administrative authorities. Data may also be shared with any authorities, courts, administrative bodies or other authorised third parties, where the disclosure of personal data is required by law, regulation or court order or where such disclosure is necessary to ensure the protection and defence of our rights.

 

HOW DO WE DEAL WITH DATA TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA?

We may transfer personal data to countries outside the European Economic Area ("EEA"), including to countries which have different data protection standards to those which apply in the EEA. In application of art. 46.2(c) of the GDPR, we have put in place European Commission approved standard contractual clauses to protect this data. You have a right to ask us for a copy of these clauses (by contacting us as set out below).
When we transfer your personal data to the U.S., we take appropriate measures to ensure that personal data is adequately protected in the country of destination by verifying that the third parties offer appropriate safeguards, and negotiating for example, standard data protection contractual clauses under Article 46(2)(c) and (d) GDPR or binding corporate rules under Article 47 GDPR”.


WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?
Access and copying
You have a right of access and communication to your personal data as well as to receive information on the purposes method of processing, the recipients or categories of recipients to whom the data may be disclosed or who may become aware of them, the storage period or, if this is not possible, the criteria for determining it  
You may, to the extent permitted by law, exercise your right to portability allowing you to retrieve in an interoperable format the personal data you have provided to us. 
If you are unable to access your account or to access other data, please contact us by email (by clicking on this link).
 

Obtaining the correction of inaccurate personal data
You also have the right to request the correction of any personal data concerning you that is incorrect and the restriction of its processing for the time necessary to correct it. You also have the right, depending on the nature of the processing, to request that the personal data in our possession be completed. 
You can contact us, at any time, by email (by clicking on this link).


Withdrawing your consent to the processing of your personal data
Where the processing of your personal data is based on your consent (such as newsletter registration, use of cookies and similar technologies on this Site), you have the right to withdraw your consent at any time.
This right can be exercised by changing your options for commercial prospecting and subscriptions to our newsletters, as well as by withdrawing your consent to the placement of cookies by following this link Cookie Consent Tool
If you are unable to withdraw your consent, please contact us by email (by clicking on this link).


Obtaining the deletion of your personal data
You can also request the deletion of your personal data in the following cases:
•    You consider that the processing of your data is no longer necessary with regard to the services subscribed to or your use of the Site, or the achievement of the purposes referred to in this Privacy note or that their retention is contrary to the law;
•    You have withdrawn your consent to the processing of your data; 
•    You object to the processing of your personal data on grounds relating to your personal situation;
•    You object to the use of your data for commercial prospecting purposes;
•    Your data was collected online when you were a minor.
Alternatively, within the limits of the law, you may request that the processing of your personal data be restricted.
Please note that notwithstanding the exercise of your right to erasure or restriction, we may retain some of your personal data where we are required or permitted to do so by law, where we have a legitimate reason to do so (for example, to enable us to demonstrate the performance of a contract), for the exercise or defence of legal claims, or where the exercise of that right would infringe on your right to freedom of expression and information.


Your rights regarding automated decisions based exclusively on automated processing
You have the right at any time to obtain human intervention, to make comments and to contest the decision by contacting us by e-mail (by clicking on this link)

Setting general or specific instructions for the retention, deletion and communication of your personal data after your death

You have the right to define general or specific directives relating to the conservation, the deletion and the communication of your personal data after your death; these directives are general or specific. 
 

HOW TO CONTACT US?

You have the right to clear, transparent and understandable information about how we use your personal data and about your rights. 
If you have any questions, you can contact our data protection officer at the following address 
•    by post, to the address: "DPO Moët Hennessy", 38 rue de Sèvres, 75007 Paris, France; or 
•    by e-mail (by clicking on this link).
Please note that in order to respond to your request, we may ask you to provide proof of identity. We may also ask you to provide additional information or proof of identity.
You also have the right to complain to : 
-     Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07 about the way we collect and process your Data, or
-    another data protection authority. The list of authorities is available by clicking here.


 

 

UNITED STATES RESIDENTS 
If you reside in the United States and have questions about your data, please refer to the Privacy Policy located on the U.S. portion of the brand website  


COOKIES NOTE

Cookies - what are they?

A "cookie" is a piece of information, like a tag, that is stored on your computer, tablet or phone when you visit a website. It can help identify your device (like your PC or mobile phone) whenever you visit that website.
Cookies are used by most major websites including ours. To make the best use of our Site, on whichever device you use, you'll need to make sure your web browser is set to accept cookies.

What are cookies used for?

We use cookies and some other data stored on your device to:
•    Give you a better online experience by displaying a customised editorial content based on what you have previously viewed. 
•    Allow you to set personal preferences (remember your login detail, choose a country and a language, add items to your bag). 
•    Protect your security.
•    Measure and improve our service.
•    Work with partners and measure the audience.

So what information is kept by the cookie?

A cookie will typically hold:
•    The name of the website that it has come from.
•    How long the cookie will stay on your device.
•    A value (usually a randomly generated unique number).

The cookies we set

We use the following categories of cookies on our Site:
•    Strictly Necessary Cookies (legal basis: our legitimate interest - art. 6 (1) (f) GDPR): These cookies are essential in order to enable you to move around the Site and use its features. Without these cookies, services you have asked for such as remembering your login details cannot be provided or for cookies allowing the detection and prevention of fraud.
•    Performance Cookies (legal basis: your prior consent - art. 6 (1) (a) GDPR): These cookies collect anonymous non-directly identifiable information on how people use our Site. For example, we use Google Analytics cookies to help us understand how customers arrive at our Site, browse or use our Site and highlight areas where we can improve, such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
•    Functionality Cookies (legal basis: your prior consent - art. 6 (1) (a) GDPR): These cookies remember choices you make such as the location you visit our Site from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be non-directly identifiable and they cannot track your browsing activity on other websites.
•    Targeting cookies or advertising cookies (legal basis: your prior consent - art. 6 (1) (a) GDPR): These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies to provide you with more personalised adverts when visiting other websites.
•    Social Media Cookies: These cookies allow you to share what you’ve been doing on the website on social media. These cookies are not within our control.  Please refer to the respective privacy policies for how their cookies work.
Cookies that are not exempt from consent are referred to as "optional cookies".

You can access the list of cookies we use, manage your consents, and access the list of entities and partners that place cookies on our Site by clicking on Cookie Settings Cookie Consent Tool.
For more information on how our fraud detection and prevention service provider uses your data, you can view its own privacy & cookies policy by clicking here.

How long do cookies stay on my computer?

Session cookies - these cookies only last until you close your browser. They are not stored on your hard drive. They are usually used to track the pages that you visit so that information can be customised for you for that visit.
Persistent cookies - these cookies are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when you use the site. The lifespan of such cookies will not exceed thirteen (13) months from date of consent. 
We remind you that, with regard to "optional cookies", you can change your preferences and withdraw your consent at any time by clicking here.

What can I do to manage cookies stored on my computer or phone

You can accept or refuse cookies per categories of cookies by clicking here Cookie Consent Tool.

What happens if I don’t accept cookies?

If you decline cookies, some aspects of the site may not work on your computer or mobile phone and you may not be able to access areas you want on the Site.

 

 

PRIVACY POLICY (US)

Effective Date: March 2022; Last Date Updated: 16/05/2024


APPLICABILITY
This Policy describes our information collection and use practices. This Policy does not apply to our practices on sites where it does not appear, including sites of our parent, subsidiaries, and affiliate companies where it is not posted. 

NOTICE OF COLLECTION
Information We Collect
The type of personal information we collect depends on your relationship with us. It also depends on how you interact with us. California law requires us to tell you if we share information for cross-contextual behavioral advertising. Described below by category is the information we may collect and if we share it for cross-contextual behavioral advertising. To learn how to modify your cross-contextual advertising preferences view our Notice of Right to Opt-out of Sale/Sharing for Cross-Contextual Behavioral Advertising in the “Your Rights” section below.

Contact information. We collect information such as your name and address. This may also include your phone number and email address. In some cases we may share this information for the purpose noted above.

Payment information. We may collect your billing address and payment method information.

Feedback information. This includes any information you voluntarily share with us about your experience with our products or services.

Demographic information. We may collect information like your gender, age, or birthdate. We may also collect your zip code and location. In some cases we may share this information for the purpose noted above.

Employer information. We may collect the name of your employer and job title. We may also collect your work email and work phone number.

Site Usage information. If you use our website, we may collect information about the browser you are using. We may look at what site you came from, or what site you visit when you leave us. We may collect information about how long you stay on the site and the content you view. We may collect IP addresses. We may also collect device identifiers. This might include your operating system. In some cases we may share this information for the purpose noted above.

We keep personal information as long as it is necessary or relevant for the purposes for which it was collected. We also keep information as required by law.

Business Purposes for Collecting Information
We use the information we collect for a variety of reasons. Those are described below:

We use information to communicate with you. We use information to contact you about this Policy or our Terms. We also use information to respond to your questions or comments.

We use information so you can purchase our products and use our services. We use information to process orders. We use information to process your registration with our site and to let you participate in site features. For example, if you make a reservation to visit the winery or schedule an event.

We use information to improve our products and website. We use information to make our website and products better. We may also use information to customize your experience with us. For example, this may include saving your preferences or settings.

We use information for marketing purposes. We use information to send information about new products and special offers or promotions. For example, we might let you know about special events. We might also use your information to serve you ads about products and offers. These might be our own offers or products, or offers or products from our portfolio of brands that we think you might find interesting. We may use information to administer a club membership, or run a sweepstakes or contest. We may deliver this information to you through various channels, such as email or on social media platforms.

We use information to protect our company and constituents. We use information to protect our company and customers. We use this same information to identify fraud and secure our websites and systems. We use all information for other purposes as permitted by law.

More Information
For more information about our privacy practices, read below for the rest of our privacy policy.  

METHODS OF COLLECTION INFORMATION
We collect information in a variety of ways. Those are described here:

We collect information directly from you. We collect information when you place an order or register with us. We collect information if you become a member of a club or enter a promotion or contest. We also collect information if you reach out to us through our sites or sign up for our emails. Information may be collected from you through a questionnaire or survey. We may collect information online, in-person, or at an event.

We collect information passively. We collect information about users over time and across different websites. We also work with third parties that collect personal information this way. We use several common tracking tools to collect information. Tracking tools include browser cookies and web beacons. To learn more about cookies visit the FTC’s Online Tracking page. We may work with others to gather information. We may do this on our websites and in emails that we send to you.

We get information about you from third parties. For example, our business partners or vendors may give us information about you. Social media platforms may also give us this information.

WE COMBINE INFORMATION
We combine information. We may combine information that we have collected offline with information we collect online. We combine information across devices, such as computers and mobile devices. We may also combine information we get from a third party with information we already have.

WE DISCLOSE INFORMATION TO OTHERS
We disclose information within the Moet Hennessy family of companies. We share all categories of information with our parents, affiliates and subsidiaries. These related entities include set forth at www.lvmh.com/houses/wines-spirits. This includes future related companies.

We share information with vendors who perform services on our behalf. We may share contact and payment information with companies who serve as our vendors. This may also include demographic and site usage information. These vendors may help us develop our website or deliver products and services to you. For example, they may help us run events.

We may share information for cross-contextual behavioral advertising. We may share information with third parties in order to provide cross-contextual behavioral advertising. In the Notice at Collection (above) we outlined which categories of information are shared for cross-contextual behavioral advertising.

We disclose information if we think we have to in order to comply with the law or to protect ourselves. We share all categories of information we collect about you to respond to a court order or subpoena. We also share information in response to a government agency or investigatory body request. We share information we collect when we investigate potential fraud.

We may disclose all information with any successor to all or part of our business. If all or part of our business was sold, we may share all categories of information as part of that transaction. If there is a merger or acquisition, we may also share your information. If there is a financing or bankruptcy, we may share your information.

If you participate in a drawing or post a comment in any public areas of our website, you should be aware that the information you provide there (i.e. your name and comment) may be made broadly available to others, and could be used to contact you, send you unsolicited messages, or for purposes neither we nor you have control over. We are not responsible for the personal information or any other information you choose to submit in these forums.

Additional information for residents of certain jurisdictions. Certain states, like California, Nevada, and Virginia require that we tell you if we sell personal information with a third party for monetary or (in California) other valuable consideration. We do not do this. We also do not sell personal information of minors under the age of 16 for monetary or other valuable consideration. We do not use or disclose sensitive personal information, as defined by California law, for inferring characteristics or for purposes other than those permitted by law.

We share information as permitted by law and for other reasons we may describe to you.

LINKS TO THIRD PARTY SITES
We may link to third-party sites or apps. For example, sites that allow you to make reservations or purchase our product. Our sites may also include third party content that collects information. We do not control these third parties. This policy does not apply to the privacy practices of these third party websites or apps. Please read the privacy policies of other websites carefully. We are not responsible for the practices of these third-party sites or apps.

YOUR CHOICES 
You have certain choices about how we use your information.

You can opt out of certain marketing. To stop receiving our promotional emails follow the instructions in any promotional message you get from us. If you opt out of getting marketing messages, you will continue to receive messages from us about your relationship with us where permitted by law.

You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.

Cross-contextual behavioral advertising. To opt out of cross-contextual behavioral advertising, click here and turn the button to “inactive” for cross-contextual behavioral advertising cookies. You may also opt out through certain browser configurations, as described below in our Notice of the Right to Opt-Out of Sale/Sharing for Cross-Contextual Behavioral Advertising. Additionally, the Self-Regulatory Program for Online Behavioral Advertising provides consumers with the ability to manage certain choices online here and provides a tool for managing mobile choices here.

Our Do Not Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals unless otherwise noted.

Options you make are browser and device specific.

YOUR RIGHTS
Depending on where you live, you may have legal rights in addition to the choices listed above. You can exercise those rights by contacting us at +1 (888) 914-9661 (use the pin 412774 )or here.  These rights include the following:

1.    Access: to learn the categories of information we collect and use and the categories of sources of collection and disclosure and the business purpose for collection;
2.    Portability: a copy of specific pieces of personal information collected;
3.    Deletion: to have us delete information we collected from you; 
4.    Correction: asking us to fix your information; and
5.    Non-retaliation: not to be discriminated against for exercising a privacy right.

How it works. When you submit your request, we use information you provide to verify your request. We do this by matching the information you provide with information we already have about you. In some situations we may not be able to process your request. This may include if a legal exception applies. If you disagree with our decision you can contact us as described at the end of this policy.

Notice of Right to Opt-out of Sale/Sharing for Cross-Contextual Behavioral Advertising: You can also opt out of the sharing of your personal information for cross-contextual behavioral advertising by visiting here and turn the button to “inactive” for cross-contextual behavioral advertising cookies. Some browsers also allow you to tell websites not to share your information for cross-contextual behavioral advertising. We will respond to these signals in a frictionless manner. If you configure this setting on your browser, certain features on our site may not work and you will receive less targeted advertising. To learn how to configure this setting, view here.

Nevada residents: you may email us at the address at the end of this policy to opt out of the future sale of your information to a third party so that they may license or sell information.

Third party agents: If you are submitting a request on behalf of someone, we may ask for additional information to verify your identity. This may include providing proof that you are registered with the Secretary of State to act on someone’s behalf or proof of a power of attorney.

THESE SITES AND APPS ARE NOT INTENDED FOR CHILDREN
Our sites and apps are meant for adults who are at least 21 years of age. We do not knowingly collect personally identifiable information from children. If you are a parent or legal guardian and think your child has given us information, you can write to us or email us at the addresses provided at the end of this policy. Please mark your inquiries “Parental Information Request." Parents, you can learn more about how to protect children’s privacy on-line here.

WE USE REASONABLE SECURITY MEASURES
We use reasonable security measures as required by relevant law. The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

TRANSFERS OF INFORMATION
Information we collect may be stored both inside and outside the United States. If you live outside of the United States and choose to use this site you understand that it is at your own risk. You also understand that your information will be sent to the United States. The United States may not afford the same level of protection as laws in your own country.

CONTACT US
If you have any questions about this Policy or our data practices, please email us at datainquiry.us@moethennessy.com.

UPDATES
From time to time we may change our privacy policies. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.