Last updated: June 2023

1. Editor - Contact

The www.chateaugaloupet.com website (the "Site") is edited by Château Galoupet, a French company (société par actions simplifiée) (hereinafter the “Company”, “we” or “us”) with:
• share capital: 20 000 000 euros
• registration number: N° 579 504 168 RCS Toulon
• VAT number: FR 43 579 504 168
• phone number: Tel: + 33 (0)4.94.66.40.07
• registered address: Château Galoupet, 83250 La Londe-les-Maures

Chief Editor: Nadine Fau

For any enquiry regarding the Site, please contact us by sending an e-mail to: contact@chateaugaloupet.com

2. Hosting Company

The Site is hosted by CAPGEMINI TECHNOLOGY SERVICES :

•            registered address: 5 Rue Frédéric Clavel, 92150 Suresnes — France

•            phone number: +33 (0)1 49 67 30 00

•            Fax : +33 (0)1 49 67 30 01

•            RCS Nanterre : 328 781 786

•            Code NAF : 6202A 

 

TERMS AND CONDITIONS OF USE


Any use of this Site by any person (hereinafter "you" or the "User(s)") is governed by these terms & conditions of use (hereinafter the “Terms & Conditions"). The purpose of these Terms & Conditions is to define the conditions of access, navigation and use of the Site.

By accessing and using the Site, you accept without reservation the application of these Terms & Conditions.

We reserve the right to modify and/or update these Terms & Conditions by publishing a new version on our Site. We therefore invite you to consult them regularly.

To access the Site, you must have reached the minimum legal age for the consumption and/or purchase of alcohol (whichever is higher) according to the legislation in force in your place of residence. If such legislation does not exist in your place of residence, you must be at least 21 years old to access the Site.

1. NAVIGATION ON THE SITE

1.1 Access to the Site

Users of the Site are responsible for the hardware and software required to access the Internet and the Site. The Company reserves the right, at its sole discretion, to suspend or terminate access to all or part of the Site, its content, or to services offered on the Site, without prior notice and, to the extent legally permitted. Such suspension and/or termination shall not give rise to any compensation for the User.
1.2 Hyperlinks

The Site may contain links to other sites or Internet sources. Insofar as the Company cannot control these external sites and sources, the Company cannot be held liable for the content, advertising, products, services, or any other element available on these external sites or sources. Furthermore, the Company cannot be held liable for any damage or loss (proven or alleged) arising directly or indirectly from your use of the content, goods, or services available on these other sites or external sources.

1.3 Users’ behaviour

Each User of the Site warrants:

-    to have reached the minimum legal age for the consumption and/or purchase of alcohol (whichever is higher) according to the legislation in force in its place of residence,
-    to use the Site for lawful purposes only, excluding any commercial use, except with the prior written consent of the Company,
-    that, where applicable, the data provided is accurate, truthful, and up to date.

Users are prohibited from making any representation and/or acting or purporting to act in the name of and/or on behalf of the Company, its subsidiaries and affiliates and their respective shareholders, directors, officers, and employees, for any purpose whatsoever.

On the Site, Users must behave in a responsible, lawful, courteous, and respectful way with regard to the rights of other Users of the Site, the Company, its affiliates and third parties.

Users must notably refrain from:

-    upload, post, email or otherwise transmit any material to the Site that contains software viruses, or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
-    disrupt or interrupt the operation of the Site, servers or networks connected to the Site, or violate any requirements, procedures, rules or regulations relating thereto;
-    undermine or attempt to undermine the Site’s operation, notably by exposing the Site to a virus, by causing a consultation overload (bandwidth), by overloading the server, by sending “spam”, or by overloading the Site’s messaging service;
-    consult Company’s confidential information that is not intended for the User, or access a server or account operated by the Company to which the User is not authorized to access;
-    seek to evaluate, ascertain or test the Site’s vulnerability, and/or breach the Site’s security or authentication measures without the prior written consent of the Company;
-    engage in any illegal activity or any other activity likely to prejudice the rights of the Company, its suppliers, service providers, retailers, advertisers or other persons, or to incite third parties to engage in such activities;
-    upload, transmit, post, or otherwise make available on the Site unsolicited or unauthorized advertising or promotional materials, junk mail, spam, chain letters or any other form of solicitation;
-    upload, post, email or otherwise forward any Content on the Site that the Company reasonably believes, in its sole discretion, to be unlawful, harmful, libellous, defamatory, offensive, racist, vulgar, obscene, threatening, violent, infringing on a person’s privacy, racially, ethnically or otherwise objectionable, or any other objectionable Content;
-    send by e-mail or transmit by any other means any content of the Site to persons under the minimum legal age for the consumption and/or purchase of alcohol (whichever is higher) according to the legislation in force in their place of residence, or residing in a place restricting or prohibiting the advertising of alcoholic beverages.

Each User agrees to comply with all applicable laws, rules and procedures relating to online user behavior and to the transmission of technical data.

Where applicable, and to the extent permitted by law, the Company may terminate a User's right of access to the Site at any time if the User fails to comply with his or her obligations under applicable law, the Terms & Conditions and/or any other document, without prejudice to the Company's right to claim damages.

1.4 User generated content (when applicable)

Users of the Site are solely responsible for the content they post on the Site (hereinafter "User Content") and for the consequences of its diffusion, publication, transfer, or availability. The Company does not endorse any User Content, and in particular any opinion, recommendation or advice expressed by Users on the Site, and declines any responsibility for User Content posted on the Site.

More specifically, we do not carry out any a priori moderation of User Content published in the participative sections of our Site, and any content of any form or nature that is integrated therein (text, sound, images, video, hyperlinks, etc.) is published under the sole responsibility of each contributor, without our editorial responsibility being incurred as a result. However, we undertake to prevent access to any User Content that has been notified to us as illicit in the sense and according to the methods provided for by law 2004-575 of June 21, 2004 pour la confiance dans l'économie numérique (for building confidence in digital economy, known as "LCEN"). In particular, you may notify us of any User Content that you consider to be illicit. Furthermore, in the event that User Content is generated on the Site, the Company reserves the right to decide a posteriori to remove any content that encourages the consumption of alcohol by minors and/or the excessive consumption of alcoholic beverages.

Users retain all their intellectual property rights (if any) in the User Content they publish in the participative sections of our Site. Therefore, you acknowledge that the publication of User Content on our Site implies its display and access by all users and visitors to the Site.

Accordingly, by posting your User Content on our Site, you grant us a worldwide, royalty-free, non-exclusive, transferable license to use, copy, modify (for technical purposes) and display such User Content, but only to the extent necessary for us to provide access to and disclosure of such User Content to all visitors to our Site.

1.5 Report illegal content

Users may notify the Company of any inappropriate content by sending an e-mail to contact@chateaugaloupet.com.

2. SITE CONTENT PROTECTION

2.1 Company’s Content

The Site, taken as a whole, and each of its component parts (such as texts, tree structures, software, animations, photographs, illustrations, images, videos, diagrams, soundtracks, logos, trademarks, designs), including the software elements necessary for the operation of the Site, databases, and newsletters (hereinafter the "Company Content") may contain confidential information and data protected by intellectual property law or any other applicable law. Thus, unless otherwise stated on the Site, the intellectual property rights to the Company's Content are the exclusive property of the Company, or of third parties who have granted it a license, and the User is not granted any license, or any right other than that of consulting them on the Site.

Any reproduction and any use of copies of the Company's Content made (in whole or in part) for commercial purposes, in any manner and in any form whatsoever, are expressly prohibited.

The User is also prohibited from copying, modifying, creating a derivative work, assembling, decompiling, assigning, sublicensing, or transferring in any way whatsoever any right pertaining to the Company's Content or the Site.

2.2 Database

Databases appearing on the Site are protected by the French Intellectual Property Code, and any retrieval or reuse, qualitatively or quantitatively substantial, of the content of the Site’s databases is subject to sanctions.

2.3 Trademarks and logos

Trademarks and logos appearing on the site are registered trademarks of the Company or third parties. Any reproduction, imitation, or use, in whole or in part, of these distinctive signs without the Company’s express written consent and in violation of the prohibitions set forth in the French Intellectual Property Code shall engage the responsibility of the offender.

3- PERSONAL DATA

The terms and conditions governing the processing of personal data on the Site are defined in the Information Notice on the processing of Personal Data & Cookies available on the Site.

4- RESPONSIBILITY

The Company cannot guarantee the accuracy, precision, or completeness of the information made available to Users on the Site.

The Company provides access to the Site free of charge and, to the extent permitted by law, declines any liability, including in the following cases:
-    for any interruption of the Site;
-    in the event of bugs, computer viruses, display or download errors on the Site;
-    for any inaccuracy or omission in the Company Content available on the Site;
-    for any damage resulting from fraudulent intrusion by a third party;
-    and generally for any direct or indirect damage, whatever their cause or consequence, which may arise following access to the Site and resulting from any information originating directly or indirectly from the Site.

5- GOVERNING LAW AND JURISDICTION

The Terms & Conditions, as well as the Information Notice on the processing of Personal Data & Cookies to which reference is made here, are governed by French law.


Unless otherwise required by law, any dispute on the Content and use of the Site shall fall within the exclusive jurisdiction of the competent court within the jurisdiction of the Paris Court of Appeal (la Cour d’Appel de Paris), including in the event of a warranty claim, proceedings involving several defendants, summary proceedings or proceedings on petition. 

GENERAL TERMS AND CONDITIONS OF ONLINE SALE

CHATEAU GALOUPET’S TOURS

 

 

Applicable from 30 June 2026

 

 

 

Article 1 — Scope of application

 

These online general sales conditions (the “GSC”) apply to any order for ticket purchases for the tours of the CHATEAU GALOUPET Domaine located Route Nationale 98, 83250 LA LONDE-LES-MAURES, FRANCE (the “Service(s)”) purchased on the website https://www.chateaugaloupet.com/fr-fr (the “Website”) from GALOUPET DISTRIBUTION (limited liability company, with a share capital amounting to 1 530 000,00 euros, registered under no. 432 292 134 RCS Toulon, with registered offices at Château du Galoupet 83250 La Londe-les-Maures, France, VAT number FR91432292134, Tél. : +33(0) 4 94 66 40 07) (« CHATEAU GALOUPET »), by the client, i.e., any natural person (the “Client”).

 

These GSC are replacing and superseding any previous GSC as of their entry into force.

 

No delay or failure by CHATEAU GALOUPET to enforce any provision of these GSC shall be deemed to be a waiver of any subsequent enforcement. 

 

Should any of the provisions of the GSC be deemed null and void, the remaining provisions remain in full force and effect.

 

CHATEAU GALOUPET reserves the right to amend these GSC. The new version of the GSC will be applicable from the day of its publication on the Website.

 

 

Article 2 – Ordering Services 

 

2.1 Placing orders

 

Any orders should be exclusively made by a Client via the Website www.chateaugaloupet.com

 

Once the form has been completed on the Website, the Client will see a summary of their order. 

 

For the contract to be formed, the Client shall proceed with the order’s payment. If CHATEAU GALOUPET does not receive such payment, the order shall be deemed void. 

 

Tickets are personal and intended for individual consumer and may not under any circumstances be resold, transferred for consideration, or exchanged. 

 

2.2 Order modification

 

Prior to the commencement of the Services, CHATEAU GALOUPET reserves the right to cancel or postpone a session of Services or to adapt the Services and their timetable in the event of partial unavailability of the facilities, in particular due to maintenance constraints or work on the reception site.


 In this case, CHATEAU GALOUPET will inform the Client in writing or by telephone at the number(s) or address(es) communicated by the Client, as soon as it is aware of any event which would affect, in whole or in part, the Services, and will endeavor to find a mutually satisfactory compromise with the Client. If, however, no compromise can be found between the parties, each of them shall have the right to cancel the order under the conditions set out in Article 2.3 below.

 

The Client has the possibility to modify his reservation by contactingCHATEAU GALOUPET at the following email address: contact@galoupet.com . Upon receipt, CHATEAU GALOUPET will endeavors to take into account the Client's request and will inform the latter.

 

2.3 Order cancellation and ticket modification

 

The sale or reservation of the Services shall be deemed like a sale of leisure services in accordance with article L 221-28-12° of the French Code de la consommation, and thus, does not give rise to any right of cancellation.

 

Any ticket ordered and paid for by the Client cannot be exchanged or modified.

 

Article 3 – Price and terms of sale

 

The Services prices and terms of sale are those detailed on the Website www.chateaugaloupet.com in force on the day the order is placed by the Client.

 

Subject to the application of the regulations in force, CHATEAU GALOUPET reserves the right to modify its prices and terms of sale at any time during the calendar year.

 

The prices indicated by CHATEAU GALOUPET for the Services are in Euros (€) and  all taxes included.

 

CHATEAU GALOUPET does not provide any passenger transport services, and the Client is solely responsible for the journey to and from the venue of the Services. Accordingly, no compensation will be due to the Client if they cannot attend the Services on the dates agreed.

 

Article 4 – Payment terms

 

Unless agreed otherwise in writing with the Client, payment shall be made in Euros (€) via the Website www.chateaugaloupet.com to a bank account owned by CHATEAU GALOUPET.

 

The payment must be made by a person of legal age who holds the bank account with which the payment is made.

 

Any delay or failure to pay for an order will automatically lead to the cancellation of the order.

 

Article 5 – Provision of Services

 

CHATEAU GALOUPET undertakes to provide the Services with all required skill and care.

 

CHATEAU GALOUPET shall not be liable for the consequences resulting from the Client’s misinterpretation of the information provided during the performance of the Services.

 

Due to the nature of the Services, the start and end times may be subject to change. Any delays in the provision of the Services or a change in the timetable will not justify the cancellation of the order for Services nor justify any claim for compensation, penalties, or payments of any kind.

 

In the event of cancellation or modification of the Services order by CHATEAU GALOUPET, including due to exceptional circumstances (or in relation to any governmental measures), CHATEAU GALOUPET shall notify the Client in writing at the address(es) provided by the Client as soon as it becomes aware of any event that would affect the Services in whole or in part. 

 

In the event of a total cancellation, CHATEAU GALOUPET shall refund all sums paid the by Client. the refund is made with the same means of payment as that used by the Customer for the order.

 

In any event, the Client undertakes to comply with the hygiene and social distancing measures in force at the time of the provision of the Services and the Visitor’s Charter, which is made available to the Client.

 

Force Majeure cases (as defined by Article 1218 of the French Code civil), unforeseeable circumstances or similar events, shall release CHATEAU GALOUPET from any obligation to provide the Services and from any liability, without compensation.

 

Complaints made by the Client will only be validly considered if made within seven (7) days of the date of performance of the Services, and if it is documented by the Client. If not so, none of Client’s complaint could be admissible and studied, and Services shall be deemed to be in compliance.   If, after examination, the timely and sufficiently documented complaint raised proves to be well-founded, CHATEAU GALOUPET may reimburse part of the Services, its liability being strictly limited to this obligation, such that CHATEAU GALOUPET shall in no case be held liable to pay any compensation for any loss whatsoever, or to pay any costs whatsoever.

 

Considering the nature of the Services, CHATEAU GALOUPET reserves the right not to honour the service in the event of a delay of more than 15 minutes. 

 

Article 6 – Compliance with regulations and Client’s liability

 

CHATEAU GALOUPET reserves the right to refuse any order from a Client who does not comply with the provisions of the GSC and/or the laws and regulations in force in  France or in the Client’s country.

 

In application of regulations in the fight against money laundering, the Client states the following:

 

  • the origin of the funds that it pays to CHATEAU GALOUPET for the purchase Services is lawful and the funds are not derived from any activity contrary to national and international laws on financial transactions;

  • the Client has not benefited directly or indirectly from a false declaration of income by the perpetrator of a crime or a misdemeanour, nor assisted an operation for the investment, concealment, or conversion of the direct or indirect proceeds of a crime or misdemeanour.

 

The Client undertakes to comply with the applicable laws and regulations in the fight against corruption.

 

In addition, the Client acknowledges and undertakes to comply with the road traffic regulations applicable in France and, in particular, with the provisions regarding the permitted alcohol levels for drivers of motor vehicles, it being specified that breathalyser tests will be made available to the Client during the provision of Services.

 

The Client undertakes to manage any unruly behaviour by the Client’s party and will bear full responsibility for any incidents that might be caused by the party during the provision of Services.

 

No alcoholic beverages other than those selected by CHATEAU GALOUPET shall be served or consumed. 

 

Lastly, the Client undertakes to respect the image rights of the stakeholders providing the Services.

 

Article 7 – Intellectual Property

 

All the information provided by CHATEAU GALOUPET, whether visual or audio, CHATEAU GALOUPET’ trademarks and/or logos, texts, comments, illustrations and images reproduced or represented, in particular at the visited sites and on all communication materials associated with the Services, as well as the products served, if any, in connection with the Services, are protected by intellectual property rights. All are the exclusive property of CHATEAU GALOUPET. As such, and in accordance with the provisions of the French Code de la propriété intellectuelle, only their private use is authorised. Any other use, in particular for commercial purposes, is strictly prohibited.

 

The reproduction or representation of all or part of one of the aforementioned elements is strictly prohibited (except with the prior written consent of CHATEAU GALOUPET to the Client).

 

Article 8 – Personal data

 

In the context of the provision of the Services, CHATEAU GALOUPET may collect, process, and store the Client’s personal data under the conditions set out in the Privacy & Cookies Notice available on the Website www.chateaugaloupet.com.

 

Article 9 – Litigation

 

9.1 Applicable law

 

Any dispute relating to the interpretation and execution of the GSC is governed by French law. 

In case of any disputes, the French version of these GCS is the only one prevailing.

9.2 Competent of jurisdiction

 

If a dispute arises with a consumer or non-professional customer as defined by the French Code de la consommation and following the failure of a written complaint made by the consumer to CHATEAU GALOUPET or in the absence of a response from CHATEAU GALOUPET within one (1) month, the consumer has the right to freely seek recourse to a mediator in order to amicably settle a dispute with a professional. The mediator to which CHATEAU GALOUPET adheres is the Centre for mediation and arbitration of Paris (CMAP), which contact details are 39 avenue Franklin Roosevelt, 75008 Paris. Email address: consommation@cmap.fr. Website: https://www.cmap.fr/you-are/a-consumer/?lang=en

 

If the consumer wishes to have more information regarding online dispute resolution, please follow this link to the European Commission website: http://ec.europa.eu/consumers/odr/. This link is provided according to Regulation (EU) n° 524/2013 of the European Parliament and of the Council, for information purposes only.

 

The consumer is free to accept or refuse recourse to mediation and will always have the possibility of resolving the dispute by resorting to legal action in accordance with Article R. 631-3 of the French Code de la consommation. In the event of recourse to mediation, each party is free to accept or refuse the solution proposed by the mediator.

 

In the event that the consumer Client waives mediation, or if the consumer refuses the solution proposed by the mediator, the dispute will then be brought before the courts of the Client’s choice (either before the competent courts under the French Code de procédure civile, or the court of the Client’s domicile at the time of the conclusion of the contract or the occurrence of the harmful event), even in the event of summary proceedings, third-party appeals or multiple defendants.

 

In the absence of mediation, the dispute shall be brought before the courts of the jurisdiction of the registered office of CHATEAU GALOUPET.

 

CONTACT

 

For any information, complaint or question relating to these General Conditions, you can contact us:

 

- By e-mail at: contact@galoupet.com

- By telephone (cost of a call to a landline number), at +33(0) 4 94 66 40 07 and at the following times: from 9:00 am to 5:00 pm from Monday to Friday.